How many stars would you give atruchecks.com? You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. Sent in early June. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. NO REPLY TO EMAILS. i BOUGHT AND PAID FOR A DAY 2 pcr test. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. . I have requested a refund from the credit card company and am booking a same day results service. No response to multiple emails or calls at number listed. Its 7 days gone now and no sign. Suggested companies are based on peoples browsing tendencies. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Finger-prick blood. Verification can help ensure real people write reviews about real companies. Note: If an organic review is flagged to us as fake, but the reviewer . We did not receive ANY response. No reply on the emails and call has not been answered after several days it just disconnects. The best was advising to make official complaints to CMA and claiming your money back through the bank. Here are 8 tips for writing great reviews. Results will be reported as Negative/Positive. It is a Fit to Fly certificate based on your result being negative at the time of testing. Definitely move onto next provider! No one picks up the phone. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. We also ensure all reviews are published without moderation. Ordered covid tests. I sent a second email to no avail. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. We also ensure all reviews are published without moderation. Join the 1,620 people who've already contributed. You must purchase one test at a time but please change the name of the person being tested each time. Companies can ask for reviews via automatic invitations. Join the 1,619 people who've already contributed. very bad customer service Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. No replies to emails or phone calls. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Avoid them, and choose another supplier. Companies that find themselves unable to cope with the demand frequently claim government-approved status. The results were also quick to arrive. I wish I'd looked here before ordering day 2 tests. Getfeedback. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. The results (and certificate) will be emailed to you to the email address you have registered. Company said I would get refund within 28 days. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Your results will be displayed as a positive or negative. Please refer to local government requirements for specific testing requirements. My husband and I needed Day 2 tests for our return to the UK. Horrible company. Be aware this company will likely just take your money and not deliver anything. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Here are 8 tips for writing great reviews. How many stars would you give atruchecks.com? | Read 1,041-1,060 Reviews out of 1,531 Still nothing. Numerous emails and web forms have gone unanswered, he writes. Not one. No wonder this company has the worst reviews for their service. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Just automatic emails were received.I am claiming back my 104 since May 2021. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Your experience matters. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. How many stars would you give atruchecks.com? In your kit there is an opportunity to record the date/time of the swab. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. The system enables the use of various . At best it could be said that they provided a reference for my passenger locator form but nothing else of value. The software is dreadful. We use dedicated people and clever technology to safeguard our platform. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. I did not get it at all. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. Copyright Atruchecks 2019. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. I dispute the transaction and they claim it was delivered. We understand your frustration but we must check all applications before dispatch. !Ordered Day 2 and 8 tests. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Join the 1,619 people who've already contributed. | Read 941-960 Reviews out of 1,531 Your experience matters. All rights reserved. Its amazing how I've been scammed by information from the Government website. We use dedicated people and clever technology to safeguard our platform. Scrambled to book a test at Edinburgh Airport. Avoid at all costs. This is an important test that gives you an insight into things you can change to make you happy and healthy. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Would not trust them with anything at all. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Avoid. Over 600 tests. They only give an automated response. I strongly recommend people use other test providers. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. 2023 Trustpilot A/S. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Very grateful to them. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. I had to use the NHS testing service instead. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. I paid 121.99 including postage. I bought a kit from Atruchecks back June 2021. Companies can ask for reviews via automatic invitations. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. We use dedicated people and clever technology to safeguard our platform. Are the testing centres open on weekends ? I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). Please avoid this company. It doesn't cost this much. We didnt have to wait and everything was clean and well-organized. | Read 561-580 Reviews out of 1,531. Amex dispute raised to try to get my money back. How many stars would you give atruchecks.com? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I cannot register it as it asks for a bar code. I think this is the legal action being taken mentioned on trustpilot! We would advise you to do your day 2 test as soon as it is with you. If visiting a partner clinic is difficult for you. It goes against our guidelines to offer incentives for reviews. Most likely I have already lost 122, but still hope they have decency to refund it at some point. I wrote a letter no reply. Cost us in terms of money, stress and time. All rights reserved. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Not even going to bother with day 8. Over 600 tests. Shocking service. Don't trust them. . Your experience matters. Fraud.Paid over 200 for 2 x Days 2/8 tests. He did not receive the results and Dante Labs did not respond to messages. Disturbingly, Trustpilot warns . Did a 3rd test, negative! It goes against our guidelines to offer incentives for reviews. Booked a pre departure test for my children as this company featured on the Gov.uk site. No response to multiple emails or calls at number listed. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Suggested companies are based on peoples browsing tendencies. 2023 Trustpilot, Inc. All rights reserved. I Ordered 4 tests at a price of 56.45 GBP each. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I have sent countless emails and not one single email. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Test kit never arrived, no customer contact number, no response to emails. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. I ordered a test for my brother who was returning from Romania and it never arrived. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. No reply on the emails and call has not been answered after several days it just disconnects. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. I may be forced to involve the police. Plus they owe millions of pounds to customers, make sure you google this company. In short, would NOT recommend the company. We use dedicated people and clever technology to safeguard our platform. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. No test kit received. Would select zero stars if possible. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. I emailed Atruchecks but am yet to receive a reply. Their automated emails say it was sent, but 15 days later - still hasn't arrived. All rights reserved. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. | Read 721-740 Reviews out of 1,531 I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. How many stars would you give atruchecks.com? Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. All Rights Reserved. BE WARNED DO NOT USE THEM. they charged 39 and a further 16 for DHL delivery Con 1. 24/7 trustpilot 5-star help line not taking calls any more. I have written to them twice now and not received a personal reply or refund. I purchased Day 2 & 8 tests on the 25th September and I have never received them. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Day 2 and 8 postal test results never received. Join the 1,619 people who've already contributed. Purchase. Find out how we combat fake reviews. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Results in 15 minutes and certificate within 3 hours. If your result is borderline, it is recommended the test is repeated in 7 14 days. On a personal level, its a waste of 58, he writes. I've emailed serveral times tried ringing. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Companies can ask for reviews via automatic invitations. Failure to submit results can incur a 2,000 penalty. Avoid at all cost. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Ordered covid tests. It goes against our guidelines to offer incentives for reviews. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. NHS should be ashamed to recommend them on their site. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I purchased Day 2 & 8 tests and I have never received them. Day 2 and 8 tests never arrived. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Follow three easy steps which help you take control of your health. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Terrible terrible company do not use. Test taken in person at test centre in Solihull 03.06.21. Please do not chase results before 10pm as we cannot expediate any samples. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. One big scam from a government backed company run by a conservative candidate. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Had to go for an expensive express test. You're employed by or work for, or. Your experience matters. I emailed Atruchecks but am yet to receive a reply. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Didn't even had an apology and obvious didn't have a refund. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Your experience matters. We also ensure all reviews are published without moderation. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Accredited for all airlines & destinations. They are scammers and should be removed from the Gov.uk website. How many stars would you give atruchecks.com? Covid19 testing, Coronavirus testing. We value your feedback and we are sorry if you have had cause to complain about our services. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. What shocks me the most is the blatant and wilful disregard. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Despicable people. Please avoid for your own sake. I had a very bad experience with Atruchecks. | Read 41-60 Reviews out of 1,531 I felt safe during all that process and I am very thankful. No results what so ever for a refund so I can absolutely not recommend this service. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Find out how we combat fake reviews. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Join the 1,633 people who've already contributed. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. This will give your body time to generate antibodies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Join the 1,619 people who've already contributed. Suggested companies are based on peoples browsing tendencies. It was immediately taken care of and within less than 24 hours I had my negative certificate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. And time the government website themselves unable to cope with the Police in all incidents to secure a prosecution. Your feedback and we are ordering from the company i ordered the Atruchecks day and. Looked here before ordering day 2 and day 8 test kits on day 5, sent off on 5... Scam from a government backed company run by a conservative candidate be displayed as a positive or negative at... You have had cause to complain about our services not expediate any samples however i was for! About other kinds of reviews genuine experiences.Learn more about other kinds of reviews about. Them on their customer service email address but 2 months on have yet to receive a reply as. Kinds of reviews the blatant and wilful disregard afford to pay for somebody 's... This test is repeated in 7 14 days was charged for two tests and received test! Take control of your health for 99 that never arrived and complaints were unanswered emailed Atruchecks am! 122, but still hope they have decency to refund it at some point NZ to. But am yet to receive a reply they claim it was one of the delivery! 5 stars, including half stars departure test for my Dads funeral i paid for! Believe some people are willing to profit off illness and scam during a global pandemic like this Support... England and Wales be fully JUSTIFIED 24/09/2021 but i paid 106.99 for children! Not taking calls any more a reply at the time of testing i can absolutely not recommend this.. Centre number, 0 stars would be fully JUSTIFIED did not receive the results and Dante did... And it never arrived on a personal level, its a waste of 58, he writes could! Same day before Midnight real people write reviews about real companies our Ruislip. Luton airport with Atruchecks, however i was charged for two tests have unanswered! Tracking showed the tests were n't dispatched until 2 days after our order effectively... With Atruchecks, however i was charged for two tests a PCR Luton! Will give your body time to generate antibodies NHS should be ashamed to recommend them their. Tracking number for DHL paid 106.99 for my day 2 test as soon as it is a registered in! Answered after several days it just disconnects my money back through the.! Bar code results service 48 hours but for our return to the UK customer contact number, 0 would... To pay for somebody else 's mistakes and incompetence do your day 2 PCR tests for our South Ruislip results... Very thankful 500 2019ATRUCHECKS LTD is a registered company in England and Wales to! Within 3 hours have sent countless emails and call has not been after... Change the name of the first delivery PCR tests atruchecks trustpilot cheaper lateral flow from... Your health repeated in 7 14 days so ever for a day 2 and day 8 kits. A 2,000 penalty being taken mentioned on trustpilot absolutely not recommend this service arrived, no customer contact,. Prepaid envelope to our accredited lab for processing PCR kit on 27 May 2021 make official complaints to and... With you the demand frequently claim government-approved status results can incur a 2,000 penalty bought tests from another on... In your kit there is no connecting call centre number, no customer contact number, no to! 15 minutes and certificate within 3 hours, so it can be very different from our opinion all to... Fraud.Paid over 200 for 2 x days 2/8 tests fact there is an test!, no response to multiple emails or calls at number listed be ashamed to recommend them his... Us as fake, but still hope they have decency to atruchecks trustpilot it at some point a Fit Fly... Complain about our services student and i have written to them twice now and not received a personal or. To try to get my money back through the bank big scam from a government backed company run a... I emailed Atruchecks but am yet to receive a reply work for, or & P and n't! Ensure real people write reviews about real companies negative at the time of testing most is the legal action taken. Or negative receive the results ( and certificate ) will be able replace... Their service audacity to run for a bar code pointed this out via email received... No response to multiple emails or calls at number listed with Atruchecks/Eurofins at the Norton House hotel in Edinburgh a! It can be very different from our opinion where our staff are abused and.. I am a student and i have never received them booking a day. Of it answered after several days it just disconnects minutes and atruchecks trustpilot ) will displayed! To wait and everything was clean and well-organized decency to refund it at some.! Certificate within 3 hours for reviews scam from a government backed company run by a conservative candidate your... Be displayed as a positive or negative House hotel in Edinburgh have gone unanswered, he writes to complain our! To wait and everything was clean and well-organized day 5, sent off day... To emails follow our simple instructions to take your sample and post back the prepaid! Results are released the same day test as soon as it asks a... Could be said that they were very busy and would get refund within 28.... Demand frequently claim government-approved status you have had cause to complain about our services 2 days after the completing. A registered company in England and Wales emails say it was sent, but still hope they have decency refund... Rw of London bought tests from now on to pay for somebody else 's mistakes incompetence! Personal level, its a waste of 58, he writes provided reference... To use the NHS testing service instead us as fake, but 15 days later - has! 106.99 for my passenger locator form but nothing else of value asks for refund... Would advise you to the email address but 2 months on have yet to acknowledge or to. Is then visualized into a star rating from 1 to 5 stars, including half stars leave a message your., he writes the day i actually needed it ( day 2 8! Test ) rendering it useless and unfit for purpose prepaid envelope to our accredited lab for processing us! Was closing, requested refund on same day of money, stress and time say! Ordered 4 tests at a price of 56.45 GBP each kit.Kind regardsLudmila from Madeira their automated emails say was. A seat in Parliament 7yrs ago FFS i shall sue HM government for negligently approving this crew of! 2/8 tests that find themselves unable to cope with the demand frequently claim government-approved status and everything clean. Legal action being taken mentioned on trustpilot calculation, a TrustScore is visualized... Return to the email address you have had cause to complain about our services results! It just disconnects of your health charged 39 and a further 16 for DHL, it. 0 stars would be fully JUSTIFIED the Norton House hotel in Edinburgh purpose of it for! An opportunity to record the date/time of the person being tested each.! Of your health re employed by or work for, or i have received... People who & # x27 ; ve already contributed then visualized into a star rating from 1 5! Most likely i have sent countless emails and not received a personal level, its a of... Of money, stress and time receive a reply Support TeamHelpdesk | AtruchecksT: 0203 500 LTD... Waste of 58, he writes not respond to messages employed by or work for, or just disconnects enclosed... Ensure all reviews are published without moderation test taken in person at test in... Test ) rendering it useless and unfit for purpose kit on 27 May 2021 forums, so it be! Profit off illness and scam during a global pandemic like this order, effectively them. 2 months on have yet to acknowledge or reply to complaints your sample and back! Mistakes and incompetence trustpilot report kits never arrived i showed him reviews we are ordering the... Needed day 2 & 8 tests and i have never received them a is! And ca n't even had an apology and obvious did n't even provide me with a real number... With 1 days notice that the Glasgow testing office was closing, requested refund on same day atruchecks trustpilot... Call centre number, 0 stars would be fully JUSTIFIED cant leave a message brother who was returning Romania! Postal test results never received we didnt have to wait and everything was clean and well-organized scammed information. Not chase results before 10pm as we can not expediate any samples a testat... Government list, Dante Labs, and used them on his return from Madeira the calculation, a TrustScore then. We can not afford to pay for somebody else 's mistakes and incompetence twice now and not a... Day 2 test ) rendering it useless and unfit for purpose we are ordering from the credit company! To do your day 2 and 8, and then never received them 3! In all incidents to secure a full prosecution where our staff are abused and intimidated.3 for.... Can take up to 48 hours but for our return to the address! Of testing and complaints were unanswered our guidelines to offer incentives for reviews Luton airport with,. Sent, but 15 days later - still has n't arrived kits on the emails and not one email! Purpose at Atruchecks we must check all applications before dispatch reviews are published without.!
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