Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. For further details, refer to our refund and cancellation policy at www.ncl.com. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. Where an insignificant change is made before departure, we will notify you in writing. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. Most changes to confirmed bookings will be insignificant and we have the right to make these. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. Only the party leader should write to us. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. Some of the services which make up your holiday are provided by independent suppliers. Our COVID-19 Policies and Procedures apply to shore excursions and Guests must comply with them at all times. (1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers that are subject to an operating ban within the EU Community. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. It also describes your choices regarding use, access and correction of your personal data. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. Cruise Cancelled by Norwegian. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. Norwegian announced the cancelation in a letter to guests on February. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. Transfers are only available on the days the cruise starts and ends. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). We will do our best to rectify any mistakes made by us which are notified outside these time limits. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. a. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. You should make a note of the ESTA approval number when you receive it. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Full cancellation charges will then apply. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. (2) We expect all guests to have consideration for other people. Details should be available from your doctor / travel clinic. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Additionally we cannot accept liability for any losses or expenses relating to any business. (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. Changes to advertised and confirmed holiday arrangements sometimes have to be made both before and after bookings are confirmed. If the actual cost is less than the amount paid, the difference will be refunded. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. Transfers will depart from the airport or the port, as applicable, at a notified time from a designated departure point. You will not be entitled to any compensation. If in our reasonable opinion or in the reasonable opinion of the ship's Master, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, or fails to comply with our COVID-19 Policies and Procedures, or fails to follow the lawful instructions of the ship's officers and crew at all times, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by any air carrier. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. Airline tickets can only be issued on receipt of full payment for the cruise holiday. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. You must ensure payment reaches us by this date. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. Contact us immediately if any information appears to be incorrect or incomplete. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). (1) Recommended Consultation with Medical Practitioner. Holland America: Approximately 60 days. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. For further information, please refer to the insurance certificate provided for your booking. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. Please allow 90 days for us to process your request. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. (3) Please read your policy details carefully and take them with you on holiday. Different limits and bases for liability apply depending on whether the death or personal injury results from a shipping incident or a non-shipping incident. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. The final message from iCruise stated that NCL agreed to honor the refund. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. (4) Mandatory Compliance with COVID-19 Policies and Procedures. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. 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