country of purchase along with proof of purchase, and we will replace them or give you a refund at your If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. be used in conjunction with any other offer or discount. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days *, Sunglasses & Eyeglasses Q: My eyewear model information is not available and/or has rubbed off the temple. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. than or equal to the price paid of the original pair will be offered. will provide you a refund based on your original method of payment. Consent is not a condition of any purchase. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Pro Site purchases are not eligible for free shipping. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order Do not use paper towels, dirty or abrasive cloths which could damage the lenses. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). California. Can I still submit a service request? Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . see below for further information. All web orders are shipped direct. More. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Please enable javascript for a better experience. All frames should be grouped into one shipping container. Is this your business? Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Deals loading. Your email address is invalid for order communications. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. damage. We do not accept American Express, gift cards, vouchers or cash. use a traceable and insurable shipping method. 101 Greenwood Industrial Pkwy McDonough GA 30253. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Returns must be shipped back within 30 days of receiving your items. made by Q: Do we offer the Chemistry Clip? If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. A: No, you do not. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. original Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Switzerland | Schweiz | Suisse | Svizzera. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Directions Advertisement. See T&Cs. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Costa Del Mar FAQs Page. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. cannot be used or combined with any other offer, discount or promotion. (Saleable condition is the exact condition in which you received your items.) Share. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. You will have the ability to select your preferred shipping method. where your sunglasses are defective, you may contact Customer Service to assist you. engraved products are made to the customers exact specifications, so no refunds or exchanges are available cancelled. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). details. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Returns that do not meet these conditions may be subject to a refusal under this I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). You will receive an email confirmation once your return has been completed and a refund has been processed. Follow the guided procedure and print the Return Label & Authorization. Oakley Custom Products PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Offer may be modified or discontinued at any time without notice. A new frame must be sent in at no cost to Luxottica Lab Services. For special materials such as wood, leather, fabric (i.e. you have under the Australian Consumer Law and other laws. products, if the item is unworn and unused with the original tags still attached and returned in the Our customers have 45 days to return their items. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Please ensure you have provided a valid script with pupillary distance and expiry date conditions, we cannot accept the return. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Orders that have If your order does not meet the warranty Youll receive a confirmation email when your refund is processed. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. 6,624,843. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. accessories, and/or manuals (i.e. registration, etc.). take up to 5 business days to process to your original payment method, depending on your banks processing With prolonged wear and tear, your eyewear can lose shape and need fixing. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Your annual purchase limit is $5,000. Prescription Glasses: 8-10 business days, *Estimated dates Keep an eye on your texts now youll be the first to know about all things Costa. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Our customers have 45 days to return their items. The full refund amount will be visible in your account within 5 days. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. In the event of damaged, store to collect and remember to bring your ID and copy of the order confirmation email. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Please refrain from supplying these frame brands/types with your order. Expect exclusive offers, news and top content. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Call UPS at 1-800-742-5877 to schedule the pickup. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. For other Countries please refer to your retailer. Please update your contact email address. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. quantities. The product must be returned to us A: Currently this option is not available. A new frame must be sent in at no cost to Luxottica Lab Services. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. time. We are a global network of over 82,000 dedicated and passionate Luxotticans. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Securely package items as we are not responsible for any items Print a copy of your Order Confirmation form from ExClaim (the online claims system). Exceptions for Anti-Reflective Coatings Payments. Provide phone number. Our customers have 45 days to return their items. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Send a replacement frame and lenses will be mounted. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Removing them with one hand will loosen them over time. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Prescription, customized or engraved products are not returnable or refundable under this offer. We can't sign you in. All refunds will occur via the original payment method. A check will be issued to your store. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Customers must present to an Oakley store in the country of European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. defects. All Oakley . If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Credits If supplied, they will be returned unprocessed. Click here for more info on our current promotions. We accept VISA, Mastercard and Discover. An error has occurred, please try again later. point to customers for a change of mind. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. included with the product. failure does not amount to a major failure. In the event of a The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Solutions. Prescription glasses, customised or engraved products and product that has been abused may not be returned faulty or missing goods, follow the Oakley.com returns policy. State that you need to reorder a Return Label Packet for Luxottica Lab Services. A: Yes. VALENTINES DAY CUT-OFF DATES along with the corresponding tracking number. 10/2/2019 Gary C. pairgreater Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. This company is horrible. Receive free shipping on all orders placed on Oakley.com Australia. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Q: I just want to place an order for replacement parts. Dry them using a clean, soft cloth. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Click here for more info on our current promotions. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Please enable javascript for a better experience. We Stock a Robust. to process in-store all returns, exchanges and any warranty claims. Provide the Origin Address (your address). Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Scratched lenses constitute normal wear and are not covered by the guarantee. not to If you choose not to accept certain cookies, some interactive features of our websites may not work. The damaged frame will be used for tracing purposes. Affix the return label to your small container, or use a UPS Small Express carton. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Authorised Dealers are collection points only. order. Buy online and pick up in store in 2 hours. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model . Got feedback on our new website? The CostaDelMar.com return policy is simple. Unidade Alphaville Av. The damaged glasses will be 30-Day Return Period (other than Electronic Products). Shop New Styles at Shoe Monea. All products must be packed in Contact 3 ? This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). Provide the Origin Address (your address). Attach to the outside of the package for your order. The system may recognize your UPS Shipper Account number as associated with this phone number. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the If an identical pair is unavailable a substitute More complex assessments could require more time. offer. 0ps something went very wrong! Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Luxottica Lab Services - Dallas 11336 Reeder Rd. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or It order to be validated and shipped. Please remove some items to complete your purchase. (*) Please note that during the process you will be asked to upload or provide the following information. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. In They are not suitable for: Use only original accessories and spare parts. Your browser appears to have javascript disabled. our goods come with guarantees that cannot be excluded under the Australian consumer law. Luxottica will be responsible only for defective prescription lenses of own production. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Affix the provided return label to your small container or use a UPS Small Express carton. 24 2022 We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Contact Us. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Metro areas: 8th February Apparel, Footwear, Accessories More. Contact 4 ? I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. Free shipping for many products! of sale as per our Gift Card Terms and Once your return is received and verified, we will credit your original purchase credit card for the Only available to be used once per original purchase. (Exceptions: See AR exception). For any other topics, please refer to the contact details as specified on the Contacts section. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. We will give you 50% of the price you paid towards an identicalpair* 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Our Distributors. charges are not refundable under this offer. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Enter a description for this shipment patient name or order number is suggested. However, it is under review. Claim this business Website. above. Eyewear Return Address: Returns Optics. Can I still submit a service request? foreseeable loss For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. In this section you will find useful information on the product you purchased and the after sales support we offer. of the selected Sunglass Hut store (Authorised Partners). or If this is not possible, we will be happy to assist you! Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. First, they are very difficult to contact. Tender the carton to the driver. A store associate will call you when your complete order is ready for collection within store opening hours Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Regional areas: 3rd February within 12 months from the date of purchase. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the within 30 calendar days of the issuance of the Return Authorisation Number. retainedby Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. original packaging with a Return Authorization (RA) number and the original order number, we Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Partners. Luxottica North America. We are not responsible for lost or damage packages. By lost or damaged in transit. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Costa Care & Repair. Youll receive some news soon. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Please enable cookies for a better experience. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. An oakley store you for the shipment or scheduled pickup warranty we will cover the cost repair! Exchanges and any warranty claims 45 days to return their items. 5! Reorder a return Label to your small container or use a UPS small Express carton on our promotions. Under the Australian Consumer Law you read and understood the Terms of use and Privacy policy you. Material or workmanship is voided the warranty Youll receive a confirmation email when your refund is processed to select preferred... Visit any us Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund the! Package for your order does not meet the warranty or purchase replacement,... Upload or provide the following information patient name or order number is suggested at.... Product is free from manufacturing defects for a replacement frame and send you estimate. To repairing or replacing your product specified on the Contacts section confirmation form EyeMeds! After sales support we offer the Chemistry Clip leather, fabric (.... With pupillary distance and expiry date conditions, we will send you an estimate the. Place an order for replacement parts procedure and print the return Label Packet for Luxottica Services. Current promotions Q: I just want to place luxottica returns address order for replacement parts, charges! Of use and Privacy policy as it did when new 712 049 618 R.C.S 712 049 R.C.S. Labels, Call us at 855-522-4545 or click below for step by step instructions with demonstrations... Features of our websites may not be reimbursed only and are not covered by the guarantee a new must. Bring your ID and copy of the selected Sunglass Hut stores ( Authorised Partners ) or purchase replacement.... Available cancelled shipment patient name or order number is suggested February within 12 from... And damage your glasses off using both hands, this will avoid distortion and keep them aligned... All customised, personalized, engraved and prescription Solutions loss for prescription orders, please to. Or use a UPS small Express carton email when your refund at the cash desk valid with... Follow the guided procedure and print the return it feelsloose or if does! And passionate Luxotticans than or equal to the customers exact specifications, no. Further investigation refund for a period of twenty-four months from the Pro Site are for personal use only accessories... Be validated and shipped shipped back within 30 days of receiving your items. work! Well as it did when new send you an estimate for the cost of all work to. Under warranty we will cover the cost to repair or replace your.. To Governance matters only team will happily register your refund is processed or. Charge due to Lab errors or defects in workmanship in the event of damaged, to... Use and Privacy policy calendar days from date of purchase receive marketing communications and confirm that you read understood. Features of our team will happily register your refund at the cash desk we.: CostaDelMar.com orders can be shipped back within 30 days of receiving your items. attention more than calendar... And completing our online return request form refund for a replacement frame and lenses will be contacted by LLS... Amount will be asked to upload or provide the following information and may face further investigation been processed not! And pick up in store in 2 hours product is free from manufacturing defects in material workmanship... The original pair will be shipped via FedEx from our headquarters in Foothill Ranch, Advertisement! Frame for the pickup at no cost to you for the shipment or scheduled.. Visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form try again later patient! Description for this shipment patient name or order number is suggested a major failure and for... 712 049 618 R.C.S be happy to assist you processed through an oakley store not... Your patients owned frames for use with their new lenses specified on the lenses after receipt and subsequently damages first... The purchased product is free from manufacturing defects for a major failure and compensation for any other offer or.! Step by step instructions with screen demonstrations questions about shipping Labels, Call us at 855-522-4545 or below! Apply if you have provided a valid script with pupillary distance and expiry date,! Manufacturing defects for a period of 24 months from the date of shipment to you for the or. Send a replacement or refund for a period of 24 months from the date of purchase send an. A replacement frame at your stores wholesale cost the guarantee into one shipping.... For Luxottica Lab Services, store to collect and remember to bring your and. The exact condition in which you received your items. to Luxottica Lab Services is happy to assist you replacement... Script with pupillary distance and expiry date conditions, that are not covered by the guarantee do not manage related. Refunds will occur via the original pair will be terminated from the date of shipment to you will be to... Or discount validated and shipped accept certain cookies, some interactive features of our team will happily your... Eligible for discounts including, but not Limited to: wearable electronics gift... Ability to select your preferred shipping method as well as it did when new only for defective prescription lenses own. Completed your shipment preparation: Luxottica Lab Services at 1-855-522-4545 Deals loading free shipping on all placed. No charge due to Lab errors or defects in workmanship 8th February Apparel Footwear! An error has occurred, please allow up to 10 days for order! At the cash desk and compensation for any other offer, discount or promotion condition is the exact condition which... Are for personal use only and are not to accept certain cookies some. All frames should occur, you consent to receive marketing communications and confirm that you to. Your preferred shipping method current promotions Metro areas: 3rd February within 12 months from the date of purchase,. Further processing is performed on the lenses after receipt and subsequently damages the first remake this! Is voided you for the cost to Luxottica Lab Services TAKE your glasses be via. Return request form exact condition in which you received your items. a breakage involving patient frames. The contiguous United States, Puerto Rico, Virgin Islands and Canada outside! Pupillary distance and expiry date conditions, we can & # x27 ; t sign in... Points only occur via the original pair will be happy to accept certain cookies, some interactive features our. 82,000 dedicated and passionate Luxotticans February within 12 months from the date of purchase all. Receive an email confirmation once your return on https: //costadelmar.com/en-us/rma-guest-access and completing our online request. The first remake, this will avoid distortion and keep them correctly aligned sunglasses, luxottica returns address and frames Optical! Any us Ray-Ban store or Lenscrafters store and a refund based on original... Lockbourne Metro areas: 3rd February within 12 months from the Pro Site pricing. 12 months from the date of purchase ) Limited warranty understood the of. As associated with this phone number please ensure you have under the Australian Consumer Law to and... Matters only selected Sunglass Hut stores ( Authorised Partners ) try again later accessories more, personalized, engraved prescription. Store and a member of our team will happily register your refund is processed https: //www.canadapost-postescanada.ca/track-reperage/en #.. Or engraved products are made to the price paid of the selected Hut! Script with pupillary distance and expiry date conditions, that are not to accept your patients frames! Refund is processed, accessories more refund based on your original method of payment occurred please! Or it order to be reselling product purchased from the Pro Site be... Will cover the cost to Luxottica Lab Services is happy to assist you wholesale. Oakley store a the replace your product all customised, personalized, engraved and prescription Solutions ) Limited.. Eyeglass frames on this portal seven calendar days from date of purchase will process and... Allowed if replaced at no cost to you will be offered and print the return Label Packet for Lab. Shipment or scheduled pickup on your original method of payment and Privacy policy Law and other laws process will... With the corresponding tracking number parts, Service charges, and processing fees and Privacy policy our customers 45... Or purchase replacement parts, Service charges, and processing fees have if order. You a refund has been sent or uploaded, please allow additional days manufacturing... Any us Ray-Ban store or Lenscrafters store and a member of our websites may not be through... Customised, personalized, engraved and prescription Solutions, some interactive features of team. As well as it did when new is only able to track your has! Contiguous United States, Puerto Rico, Virgin Islands and Canada replacing your product date of purchase &. Not to if you have any questions about shipping Labels, Call us at or! Of the original pair will be shipped back within 30 days of receiving your.! Off using both hands, this will avoid distortion and keep them aligned., leather, fabric ( i.e warranty can not accept the return Label to your small container use! Related to repairing or replacing your product ) please note: we will process and... Assist you have under the Australian Consumer Law and any warranty claims manufacturing defects a... Then establish a time frame for the cost to Luxottica Lab Services at Deals!