There were still some things not done. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. There were a couple of things that they said that should have been changed probably at the beginning. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Again, congratulations and we hope you enjoy your new home for years to come. However, we are happy to hear you had a good experience with the other members of our team and that you are enjoying your home and community. Whether youre buying your first home, upgrading or downsizing, there is an LGI Home and community for you. Also, the home is more thorough than I've seen. Should I just back out? My friend said, Don't back out. I'm an immigrant. Thank you, you have successfully subscribed to our newsletter! Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Thank you. And Thomas, the building manager, was also very supportive, very open about everything. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. To provide you the best experience, our website uses features that are not supported by your current internet browser. They just would not budge after that. I've tried reaching out to John Carter multiple times and I get ignored. I am a first time homebuyer. It was closed on in March 31st 2021. I said, Hey, I only have two days. You can read all of LGI Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. Hi Tiffany, we are extremely disappointed to hear your feedback - we take pride in our exceptional customer service and assure you that your experience is not the typical one at LGI Homes. And the new house was good, so I decided I would do it. very frusterating. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. Thank you for choosing LGI Homes! That was completely fine. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. Check to see where the actual problem is and install the deflectors. Read more. LGI told us that it was gonna be about a six-month turnaround. I had told him specifically where I wanted the house. Do the right thing LGI! The floor keeps coming up. Everyone has their experiences. My sister is a lawyer she can get us started. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. As time went on. Thank LGI. This is frustrating. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. We have been living in Bauer Landing for 4 years now. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. I also liked her honesty, follow through, and communication. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. You'll have your finger on the pulse of your new homeowner . It was a great experience! What can I do? And the advice the representative gave was, Just don't move. Wont never recommend anybody to this company. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. He did not call in the morning. There were things that we weren't prepared for but we waited it out. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our We offer a 10-year structural warranty and a one-year warranty on most other components. We did a lot of shuffling. . Congratulations on becoming a homeowner! Advertised sample monthly payments are based on principal and interest only. We are definitely happy with where we are and what we chose and how we chose this. This is not an offer to lend. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! Hi Marty, we have sent your information to our management team to address your items and work to find solutions. Congratulations! 8770. Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. Small chunks of the outside wall above the first level roof area coming off. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. He didn't stay for any questions. Hi Crystal, we are disappointed to hear you are having issues with your home. We bought an LGI home in McMinnville, OR in October, 2020. I was impressed with the stuff they put in the LGI house. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. But all in all, it was not a bad experience. When we purchased the lot, the home frame, bricking and most of the interior was already done. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. MHBR No. Can someone please contact me to speak about this? The whole team made it stress free and answered all of our questions. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. Its a brand-new home so you cant get too mad about it. I'm more than satisfied with the house. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. That was a great experience. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. Some of the cabinets in the kitchen were scratched and I pointed them out. They want to have a meeting with me & the wife to discuss it. We had to go through our realtor to get information constantly cause we were never hearing anything. Total Score Quality Trustworthiness Value Responsiveness Call: (386) 388 . We were told the yard should be flat. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. And he told me all the things I needed to take care of for the first year. Desired outcome: Congratulations on your home and we hope you enjoy it for years to come! We are also glad to hear our team has provided you with prompt communication about the items in your home. The house we purchased has scuffs and patches not painted properly. Each time I called, somebody would answer. Congratulations on homeownership! They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. And my apartment went back to rent November 25th. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. Hi Kenneth, thank you for leaving a review! We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. (This was on Tuesday) I'm sorry, This is not acceptable. Congratulations on your new home! So, all of that was not done. Loved LGI homes. I kept telling him all of these things. We got pushed back almost a year. He would walk out to the house. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. ConsumerAffairs is not a government agency. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. I liked the house but it does not go the school district where my son goes to. Submit a complaint and get your issue resolved. Our Florida new homes exceed industry standards in efficiency and quality; our value is unmatched. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. Email: [protected]@yahoo.com Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! LGI Homes has a reputation for building quality new construction homes. They said my warranty was expired and that it was not a builder defect. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? For the most part, the reps were good. No stress, no hassle, they take care of their customers. About Reviews Gallery Locations LGI Homes As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. Hi Sai, we appreciate you taking the time to leave us with your feedback. I put a lot of money to move here I guess no value there! We lived in Orange City at the time. Im sure this is not a one-off complaint. And all of this is because of people like Thomas and Lawrence. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. And still a couple of drawers don't work. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. He would stop, ask me if I had any questions. We had to sit here over a weekend with no air conditioning so that they could come back out. Click the button below to start your journey today! If it would've taken three months, I would have to make another choice because housing situation demanded it. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. Our new home is simpler and it's our own space. I felt like the house was of good quality. LGI Homes Maryland, LLC. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. We are happy to hear you had a great experience with your New Home Consultant, Tommy. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. We are elated to hear about your homebuying experience with our team. It goes against our guidelines to offer incentives for reviews. Other than that, we've not had too many issues. Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. It would be better if we had earlier final walks and the construction manager was involved sooner. The website is for general information only. And the representative was patient and he understood my skepticism. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. Please let me know, I would be more than willing to start an action Wow, good information. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. I went over there and I talked to them. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. Desired outcome: At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. We take pride in our construction, which is why we offer an industry-leading warranty. 8770. Advertised sample monthly payments are based on principal and interest only. And he made me understand that I was, and so I was doing it. We offer a simplified buying process and are committed to providing exceptional customer service. Over a few months period the flooring began to separate. Super rude. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 License No. We regret buying this home. Thank you. Visit the Palm Coast website. Before Brandon, we met with somebody the day before. Please go through. And he gave me a keychain and pen, and he left. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. Do not expect LGI homes to do any warranty work if you buy a home from them! Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. I was able to close within 30 days. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. We would recommend LGI to everyone. My sales guy, Tommy, was marvelous. LGI Homes has special offers and events throughout the year that include covering closing costs. Homeowners with warranty questions can submit their claims on the LGI Homes website. * Fields marked with an asterisk below are required. It took a little over a month for the construction team to complete my work orders. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. I said, "Yeah, I'll be home around 1:30." Richard Day Then there was no phone call and he didn't show up. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. My advice is to be flexible and stay in touch with your sales representative as you approach the estimated closing date. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This person was later let go by LGI or quit. The service extends well beyond your initial home purchase, to those special years living in your LGI home. Rosann Boyett Garcia We went ahead and signed the papers. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. I bought my house Dec of 2022. View community features, available floor plans, and builder information on Zillow.com. I like the innate craziness of the environment now and where we are. All Rights Reserved. Hi Derek, thank you for taking the time to leave a review! Erin was amazing. It's like it was just quickly put in just to suffice us. He told me that he had to go by what was in the contract. We were looking for something with a little bit bigger backyard than the standard quarter acre. But the techs did a great job and they did it right away. Ends of planks were not matched up evenly and smoothly as they were measured wrong. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. The process and will proceed further if we had to go by what was in the future than. 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