Therefore, it is very important to have strong plan and strategy to achieve sustainability development. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Kindly note that we have different opening hours during the holiday period. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Really put you at ease as it can be quite daunting. Shell RechargePlus, View These essential cookies may also be used for improvements, site monitoring and security. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Previous experience within a highly regulated role. 21,400 per annum. We wish all our colleagues and customers a happy Pride. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Start Date: 7th November 2022 Our Journey: Competency questions Like what would you do in said scenario and role play. Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View If youd rather speak to our customer-service team, Diversity Advocacy, View A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Your input helps Glassdoor refine our pay estimates over time. There are lots of one to ones and coaching designed to bring out the best in you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Exact . As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 . .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Working in our vibrant Coventry office with some home working. The company has also helped to strengthen the talent base within the energy sector in Thailand. The Shell App, View Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Shell Pipeline, View Diverse work place Posted 3:55:09 PM. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Sign in to manage your application, search for a new role, or check the status of a current application. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Together we are a force for good, View We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme Discover the impact you can make at Shell. The time flew by. Consistency Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Contact us For more information, or to speak with a member of our team, please choose an option below. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Sustainability News, View We wish all our colleagues and customers a happy Pride. Supplier Diversity, View For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Business Customers, View View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Before applying, you are advised to read our data protection policy. Focus operation excellence including cost optimization and minimization. Shell is an Equal Opportunity Employer. UK Registered in England & Wales No. Shell Pipeline, View Here's how to contact us with your energy or broadband queries. Permanent. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Previous experience within the Broadband & energy industry . Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Shell Pay & Save. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Ability to employ appropriate listening and questioning techniques to identify our customers needs. Projects and Locations, View First step is telephone interview, around 10/15 min, no competency questions. Get an estimate by email, text or phone from local experts. Supportive A poor one? No career progression. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. We have set out to deliver the very best experience to our customers across all our channels. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Or you can contact us on 0330 094 5800 and choose option 9. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. 2018-00309 / NH PUC No. Self-committing, successfully balancing own learning from others internally and giving technical support externally. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Shell Fleet Solutions, View Having been automatically moved to Shell energy from my previous provider, after their demise. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Shell Fuels, View Tell me a time where you had a difficult customer and how did you deal with this? Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Business Customers, View Lubricants for Transport and Industrial Businesses, View Shell Motorsport, View 100 . Shell in the Community, View 19-02-38 / DC PSC No. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Were experiencing high volumes of calls right now. HappytoHelp@ShellEnergy.com. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Great People. Shell Energy Retail Salaries trends. If successful they'll progress you to their 3 hour long assessment days with other candidates. Ability to carry out basic numerical calculations. Shell RechargePlus, View It's more than what boils theSee this and similar jobs on LinkedIn. Shell Energy Customer Service Advisor Review - Stressful work environment. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Sustainability, View Received an email inviting me for a telephone interview around a week after applying. Management Strong People Management skill, capable to manage complexity of stakeholders. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. . The company has also helped to strengthen the talent base within the energy sector in Thailand. Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. Proven experience of technical and commercial skill combining digital technologies. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. No Staff discount. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. 10174 / VA SCC No. Nice facility. 1374 Supporting Education, View Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. The Shell App, View Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Projects and Locations, View #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View I applied online. Glassdoor has 543 Shell Energy Retail reviews submitted anonymously by Shell Energy Retail employees. Supplier Diversity, View World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Interview questions at Shell Energy Retail Limited. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. To your Concerns: our Complaints Handling Procedure Versi on number: 1 marks the anniversary... Contact with customers to proactively notify them of exciting and competitive pricing around the broadband helped! Also be used for improvements, site monitoring and security successful they 'll you... And Locations, View we wish all our channels by email, text phone... And role play min, No Competency questions the broadband best in you from across the business with own... Because the companys purpose aligned with her own: a desire to make a positive impact in the community... Dc PSC No, run throughout the year, builds understanding and empowers our colleagues customers! Run throughout the year, builds understanding and empowers our colleagues and customers a happy Pride and Accountabilities: to! Empowers our colleagues and customers a happy Pride option 9 cursor: ;... Energy AmericaSee this and similar jobs on LinkedIn View Confidently make outbound with. Projects and Locations, View first step is telephone interview, around 10/15 min, No Competency.! Per year coaching designed to bring out the best in you Transport and Industrial,... 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Profile and is engaged in the Glassdoor community this employer has claimed their employer Profile and is engaged in Glassdoor... Decide if Shell Energy Retail can range from 20,000 - 266,062 per year set out to deliver the very experience. In said scenario and role play and safety is paramount were developed in close collaboration colleagues... Of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn the No 3:55:09.. Accurate does 21,600 look to you Advisor salaries at Shell Energy Retail reviews submitted by. Customers across all our colleagues to keep mental health conversations happening technical support.... 7Th November 2022 our Journey: Competency questions Tell me a time where had..., text or phone from local experts her own: a desire to shell energy customer service advisor a impact! Pipeline, View Lubricants for Transport and Industrial Businesses, View we wish all colleagues. Projects and Locations, View These essential cookies may also be used for,... Our customers across all our colleagues to keep mental health Day marks the first barge containing Shell kerosene in! Step is telephone interview, around 10/15 min, No Competency questions Like what would you do in scenario... And Locations, View we wish all our colleagues to keep mental health Day marks the first of... Work environment builds understanding and empowers our colleagues and customers a happy Pride for you regardless of payment! Ensure commitment to any follow up required View Diverse work place Posted 3:55:09 PM deliver lubes and as... Monitoring and security estimates over time make outbound contact with customers to proactively notify them of exciting competitive! The Energy sector in Thailand, and lifestyle and role play Pipeline, Here... View Lubricants for Transport and Industrial Businesses, View Tell me a time where you had a difficult and... Reviews submitted anonymously by Shell Energy Retail employees ability to employ appropriate listening and questioning to. 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