Admission tickets may not be obtained for showtimes of any foreign language film. Kiosk ticket sales are an important service for our guests. Store Hours. You can receive refunds for tickets up to 60 minutes before the showtime. Yes, the tickets will show up on the person's device who booked the tickets. Kennesaw, GA 30144 (833) 734-2510 Like us on . 2023 . They should at least recognize that they care about us having a positive experience. Im new to the Crown Club. Enjoy the movies app you've been looking for, and book your movie . How is the Subscription Program different from the Crown Club? Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). How do I become a Subscription Program member? Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. . If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Select a movie and showtime, and then proceed to purchase the ticket. Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! Your Subscription is personal, non-transferable, and for use only by you. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. No children 6 and under are allowed into a "R" rated movie. No. Check on Google Maps. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. No outside food or drink is permitted in the theatre. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Can I see showtimes for different dates and locations? Before leaving the auditorium, please check around your seat for any personal belongings. Films in 3-D may not be available at all locations. Can I obtain a physical Subscription Pass? With Regal Unlimited movie subscription pass, you can watch as many movies as you want, as many times as you want, whenever you want, wherever you want. The website did not show the card number in the records. We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. How do I make reservations for admission tickets? View detailed list of Movie Club credit usage and renewals. Sign into your Regal Crown Club account. Yes, the guests must arrive at the same time to be admitted into the movie. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Does my theatre offer a student discount? Login to your Regal Crown Club or Regal Unlimited account. It depends on what Subscription plan you have and when and how your Subscription was cancelled. Havent found the answer youre looking for, or otherwise require assistance with a Subscription Program-related concern or question? Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. for proof of age for each additional ticket being purchased. Using Your Subscription Where can I use my Subscription? (844) 462-7342. Force Majeure. Submitting a film is purely a voluntary decision made by the filmmakers. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? Can I enroll if I already have an active Crown Club account? Yes. Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. When I get to the theater what should I do? Locations with student pricing available are listed on this page. Are there any Regal showtimes for which I cant use my Subscription Pass? This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. Please see the Subscription Rules for more information about cancellation. Unfortunately for subscribers, there's not. Your Subscription Pass is digital only and located in the App. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. You can manage your Subscription information via the App or by contacting Customer Relations. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. The ratings do not determine or reflect whether a film is "good" or "bad." They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Please have your card number or social security number ready when calling. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. The situation was a surprise given the price for viewing this type of movies. How can I make reservations for friends and family? Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? I've tried emailing customer service twice and have not gotten a response. 104 Easton Rd., Bldg F. Warrington, PA 18976. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. All admissions are subject to the applicable Participating Theatres admittance procedures. Choose a screening type. No. The photo must be a head and shoulders portrait photograph (similar to a drivers license or other photo ID) that clearly reflects your current appearance. Regal may change the number of permitted pending Personal Reservations in its sole discretion. If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. In the App under Manage Friends and Family (which is under Subscription Details), add an email address or RCC card number. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Senior tickets are valid for adults 60 years and older. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. Cancellation of your Monthly Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription up until two weeks prior to the end of such term (the Monthly Plan Termination Deadline) will not take effect until the end of such term; and (ii) after the Monthly Plan Termination Deadline will be effective at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. You must have a Crown Club Account to use your Subscription. Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed If you need assistance for any reason, please ask one of our theatre personnel for assistance. Am I eligible for the Subscription Program? At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. At that point, locate the movie you are inquiring about and click on a showtime. Regal may cancel your Subscription for convenience at any time by notice to you. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. Security issues have become a daily part of our lives in America. View files. Using the Regal Cinemas mobile application, available on both iOS and Android (the App), you can sign up for a membership (Subscription), pay a Subscription fee (monthly or pre-paid your choice), and use your digital Subscription pass located in the App (Subscription Pass) to watch as many movies as you want at any participating Regal theatre. Please call theatre for any local restrictions. Note: Questions and comments regarding other Regal programs (e.g. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Where can I find information about closed captioning? Please see one of our theatre managers if you have any questions regarding 3-D films. I missed my Subscription payment. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. You may not cancel your Crown Club Account while you have a Subscription associated with such Crown Club Account. Can I add my Subscription Pass to Apple or Google Wallets? Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Also assessed is how each of these elements is employed in the context of each individual film. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Is there any surcharge for premium seating? . We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. The Regal Crown Club FAQ's can be found here. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). The estimated base pay is $16 per hour. For extenuating circumstances, please consult theatre management. Below are answers to frequently asked questions about the Subscription Program. We are a family owned dealership in. You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! Can I transfer my Subscription to someone else? For extenuating circumstances, please consult theatre management. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. Log in to your Crown Club account to complete enrollment. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. A credit claim code is valid for seven days after the date of the applicable purchase. Regal has taken bold nationwide action in all of it's locations. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. Location and hours of operation of Participating Theatres admittance procedures Rules ) for more about! Tickets may not cancel your Crown Club account days in advance of due! The website did not show the card number or social security number ready when.... Have your card number or social security number ready when calling having positive... ; s not have a Subscription Program-related concern or question not cancel your Subscription for... Our lives in America to make reservations and obtain admission tickets for use only by you have Crown! 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