There are a few reasons this might happen: 1. If this resonates with you, we have a place for you on our journey to Be with an energy supplier who is part of the WHD scheme. To support households with these massive price increases, the government has rolled out a number of schemes to support the public. Octopus Energy has offered details on what energy . If you are eligible, the energy supplier who supplied your electricity on the qualifying date 21 August 2022 will be responsible for providing the rebate. You should already be getting this if you are meant to be getting it. To contact us please visit our help centre, Landlords Buildings and Contents Insurance, Disability living allowance for adults (disability benefits). Energy companies have been forced to charge customers more due to the spiralling cost of wholesale gas and electricity, which rocketed as a result of Russias war in Ukraine as supply constraints sent shockwaves through global energy markets. You don't need to do anything to access the Energy Price Guarantee: it'll be factored into your energy tariff, so you'll get the savings automatically. The move contributed to a 141million operating loss for the last financial year, to the end of April 2022. ESA is aimed at those who can't work because of illness or disability. The Warm Home Discount scheme offers eligible customers a 140 discount to cover their energy bills from September to March. If its not sent to you by the end of March, you can call 0800 731 0214 to find out why. It offers liability cover in case of accidental property damage, injuries or legal expenses. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. In the unlikely event BEIS and the DWP have not been able to match a household with any of the data they have available, Households will be contacted in writing. To jump straight to the WHD scheme information that applies to you: For answers to the most common questions we get from customers: There are two core groups for this scheme: Group 1 (fuel-poor pensioners), and Group 2 (fuel-poor customers). Registered number: 09263424. Households that qualify for the Warm Home Discount will be sent a letter from the Government. More information can be found here. There are a number of ways we're helping those struggling the most: Read more about the support available from Octopus here. Letters are expected to be sent to households between November 2022 and January 2023. The heart is not as good as action! The application window normally opens in the Autumn but can close at any time if there are no discounts left. An unsafe appliance wont burn gas properly, which can lead to carbon monoxide poisoning. The Government has hinted that it could U-turn on its proposed ban on the sale of new gas boilers by 2035, as energy experts have warned that heat pump costs will not become cheaper. If advised to, it is important that you call the WHD helpline on 0800 107 8002 before the deadline, otherwise you will not receive a rebate. The BBC explain what the energy price cap is here. The payment is different depending on your circumstances. You might be asked for evidence of eligibility, which can take a few weeks to process. Customers with old gas meters which run with imperial measurements were affected and were only billed a "tiny fraction" of the energy they'd used. 326 in July 2022, and 324 later in 2022. If you are eligible, your electricity supplier will apply the discount to your bill by 31 March 2023. Octopus Energy score an impressive 4.8 out of 5 stars at TrustPilot (from over 127,000 Octopus Energy reviews), with 90% of the reviewers rating them as excellent. Octopus Energy have won multiple awards for their 100% green renewable energy supply and first-class customer service. This scheme is a discount for your energy use. It will save the average household about 1,000 per year compared to what they would've spent on a tariff at the maximum October price cap (3,549). We will send your nominated person your statements, as long as they agree to receive them. Octopus Energy ensures that all of the electricity it supplies is generated from 100% renewable sources. These come with premium rates, which might be what is used to give you your free 140. Most people getting this money have been paid already. If your reference number starts with an M. The site owner may have set restrictions that prevent you from accessing the site. The customers in question got a 99 percent discount on their gas usage for a short period of time over winter, which we have honoured up to their latest bill. We can install a smart meter at no extra cost if you struggle to read your meter, or can't reach a prepayment meter to top up. A successful application will net you the full amount available, currently set at 140. But if not, it might be worth sticking around a little bit longer. Your payment will be reduced to 0 and you'll go on what we call a payment holiday. Read on to find out the details of these. If you meet the criteria, youll be placed into one of two groups: the core group or the broader group. It comes after Britain's third-largest energy supplier said . Octopus Electric Vehicles is helping make clean transport cheaper and easier, and Octopus Energy Services is bringing smart products to thousands of homes. This notice will include specifics about the dangerous situation. Exclusive Octopus Energy Promo Codes & Coupons February. The trial proved that households will use less energy at times of high demand for relatively small financial incentives. From October 2022, all households will receive a non-repayable 400 discount on their energy bills. Customers were emailed and texted in advance to let them know the two-hour slot to turn down. If you are a pensioner, who receives the guaranteed credit element of pension credit. For help switching and saving money, give Utility Switchboard a call on 020 3992 7717. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN. Some energy firms, such as Centrica (British Gas owner) have made record profits as a result. Octopus Energy Group is a global energy tech pioneer, launched in 2016 to use technology to unlock a customer focused and affordable green energy revolution. Octopus Energy has announced plans to rapidly scale-up its offshore wind (the cheapest source of power generation) empire in the UK. This scheme helps people who need it most cover their high Winter bills. Octopus Energy Ltd is a company registered in England and Wales. People claiming some disability benefits will receive a 150 disability . You've disabled JavaScript in your web browser. Octopus Energys head of finance Stuart Jackson said: We held our standard variable tariff meaningfully below the price cap through that period and effectively provided some shielding to customers against the rising wholesale cost.. When you are on the PSR you can take advantage of our Priority Services designed to make your life easier: Eligible customers can receive a free gas safety checks once every 12 months. The scheme in England and Wales has been reformed to provide more rebates automatically and improves the targeting of support. Under the scheme millions of households will receive non-repayable discount 400 to help with energy bills. Octopus Energy told customers in the email: "Don't worry about the gas we've already billed you for: that was our mistake, and we have no intention of re-issuing your bills or trying to charge you for it.. Octopus Energy works with the Warm Home Discount scheme to help their low-income and vulnerable customers with their winter energy bills. Call us now and talk to an expert. This is a one-off discount of 150 off your energy bill, issued . a severe or enhanced disability premium a pensioner premium a child who is disabled Child Tax Credit that includes a disability or severe disability element a child under 5 living with you. The qualifying date for meeting these criteria was the 21st August 2022. You'll maintain and repair faults on equipment which is used to calculate the gas energy value that our customers pay for in their bills. Between February and March 2022, together with National Grid ESO, Octopus ran the countrys largest household flexibility trial, with over 100,000 of Octopus smart meter customers signing up. The WHD scheme has changed for years 2022 / 2023. Let us help you out with your query. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN. This is ongoing support the government gives every year to people who need help paying for their energy. This includes things like emergency alarms, wheelchairs, and specialist beds. The money is tax-free and will not affect your other benefits. If you have switched your electricity supply since then, you can contact your old supplier to confirm how they will issue your discount. Be with an energy supplier who participates in the WHD scheme as of the 21st August 2022. We're doing all we can to keep tariffs as low as possible for everyone we have the cheapest variable tariff of any large supplier, 50 under the energy price cap. If you believe you have been exposed to carbon monoxide, go to a hospital and seek medical attention immediately. Unlike with the core group, there is only a limited number of discounts available for those in the broader group category so theyre given out on a first-come, first-served basis. The scheme will run between November 2022 and March 2023. The DWP doesnt know who your energy provider is. If the average temperature where you live is below freezing (zero-degrees c) or forecasted to be below freezing for 7 days. The dips are known as "boost periods" from 04:00 - 07:00 and 13:00 - 14:00. On the 8th September, the government announced a significant support package to help with energy costs this Winter. FY4 5ES. You may be able to register for other reasons if your situation isnt listed. To be eligible you must have been born on or before 25th September 1956, and must have lived in the UK for at last one day during the 19th 25th September 2022 (qualifying week). "Customers dont need to worry, the error is now fixed and all those affected have already been contacted.. It is part of Octopus Group, which is a certified BCorp. The payment will be administered by energy suppliers over 6 months. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. 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